Second time’s the charm?
Does it not drive you crazy when you have to handle something not once but 2 or 3 times? Most people are busy enough these days that they barely have time to call to complain or schedule a repair or get a price quote. But if you have to follow up as the customer on something that the salesperson or service person should have acted on with the initial contact, it can become extremely frustrating!
Yesterday I had “one of those days” and suddenly it occurred to me that it was “one of those days” because I had three different things I was handling where I was forced to make contact not once, not twice, but THREE times.
I always believe when someone else is doing something wrong that there is a message in it for me. I guess that message is that follow up and follow through are important – and that the timing of that follow up and follow through must be timely. Let me hear from you…