I am just surprised it is not Friday the 13th.  Yes, the dreaded THING happened thisafternoon.  My hard drive on my main laptop crashed.  Not good.  YES, I KNOW, no biggie if you have backup. Good news is I do have backup.  Bad news is NOT as RECENTLY as I should have.  So for any of you who have sent me a critical email in the last several weeks, just feel free to resend to me!  If I have sent something important to you… feel free to send that back to me.

 I guess this all points out that I am not perfect… not that this is news to anyone who knows me very well.  So IS THERE a GET COMMON SENSE customer service message hidden in here somewhere?   Well have you heard of a company called DELL????  I have Gold Support with Dell and was on the phone with them within 5 minutes of when my system was kind enough to tell me that it had just done a “physical memory dump”.  Even though I was somewhat close to a nervous breakdown, the rep was cool as a cucumber.  His calm for the next 20 minutes (as he confirmed that my hard drive was toast) was almost as good as some prescription meds….well maybe.  Anway… I had just experienced one of the most stressfull things that I can think could happen in my business and when the call was over and they asked me to stay on for a short survey, I rated this guy a 5 out of 5 in every category.  When they they asked if I would buy a Dell again, I said yes for some unknown reason even though they have in 3 years replaced my keyboard 3 times (I take out all my frustration on it evidently!!) and my screen twice, and now my hard drive.  So WHY did I say yes?  Because they always have someone competent on the other end of the line when I call and their response time is always great. (worth the extra money by the way to get GOLD service as that gets you an ENGLISH speaking rep within a couple of minutes who you can actually understand).

Thanks to those of you who have posted comments.  You are now entered in the February drawing.  Keep those comments coming!  And we will all hope that next week is better than this week!

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