Comments for http://blog.allenspeaks.com Fri, 11 Apr 2008 23:35:44 -0500 hourly 1 http://wordpress.org/?v=3.0.1 Comment on The Presciption Rx for Service by Jason Rakowski http://blog.allenspeaks.com/?p=28#comment-209 Jason Rakowski Fri, 11 Apr 2008 23:35:44 +0000 http://blog.allenspeaks.com/?p=28#comment-209 Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. . Jason Rakowski Good Layout and design. I like your blog. I just added your RSS feed to my Google News Reader. .

Jason Rakowski

]]> Comment on Write a comment and be entered to win Starbucks gift card by wendy benscoter http://blog.allenspeaks.com/?p=15#comment-181 wendy benscoter Wed, 26 Mar 2008 12:00:41 +0000 http://blog.allenspeaks.com/?p=15#comment-181 Funny that the drawing for a submission to this blog is a Starbucks gift card, as that is the VERY organization that recently Aerified. (Re: Aerify Your Business). Over 7,000 Starbucks recently shut down nation-wide for over 3 hours to train their employees. I was curious enough about this bold move to ask for more information the last time I stopped in for a Venti Chai. This particular Starbucks closed for the night, not only to participate in the national Espresso training, but to do some "needed reinforcement" with staff and THEN to take advantage of the down time to do some "heavy duty cleaning" my server expalined with a proud smile. I LIKE THAT. I'm not sure that all locations had the same attitude. This particular location seemed - better, cleaner, friendlier and more organized than the one I usually frequent. I can't help but wonder if my "regular" location Aerified with the same gusto for customer satisfaction! They never seem to have it together and the Chai is never as good as it is elsewhere. One last note - seems that Starbucks could have spinned this into positive PR, but apparently a too short email to the staff and the same to the media, had people talking and wondering what the "closings" were all about. Too bad they didn't AIR their aerification! Funny that the drawing for a submission to this blog is a Starbucks gift card, as that is the VERY organization that recently Aerified. (Re: Aerify Your Business). Over 7,000 Starbucks recently shut down nation-wide for over 3 hours to train their employees. I was curious enough about this bold move to ask for more information the last time I stopped in for a Venti Chai. This particular Starbucks closed for the night, not only to participate in the national Espresso training, but to do some “needed reinforcement” with staff and THEN to take advantage of the down time to do some “heavy duty cleaning” my server expalined with a proud smile. I LIKE THAT. I’m not sure that all locations had the same attitude. This particular location seemed – better, cleaner, friendlier and more organized than the one I usually frequent. I can’t help but wonder if my “regular” location Aerified with the same gusto for customer satisfaction! They never seem to have it together and the Chai is never as good as it is elsewhere. One last note – seems that Starbucks could have spinned this into positive PR, but apparently a too short email to the staff and the same to the media, had people talking and wondering what the “closings” were all about. Too bad they didn’t AIR their aerification!

]]> Comment on It MUST be Friday… by Monica Carter Tagore http://blog.allenspeaks.com/?p=20#comment-20 Monica Carter Tagore Tue, 05 Feb 2008 18:49:01 +0000 http://blog.allenspeaks.com/?p=20#comment-20 Wow, Teresa, thanks for the timely reminder! I back up my important documents, but not as often as I should, I'm sure. I'll have to look at my system soon -- especially since I am constantly creating new educational and informational products for clients. I'd hate to lose those e-books, e-courses, and other files. Yikes! It would be (quite) easy to be flustered in a situation like yours, but you took the time to write such a positive and upbeat post about your experience with Dell. That's amazing. Wow, Teresa, thanks for the timely reminder! I back up my important documents, but not as often as I should, I’m sure. I’ll have to look at my system soon — especially since I am constantly creating new educational and informational products for clients. I’d hate to lose those e-books, e-courses, and other files. Yikes!

It would be (quite) easy to be flustered in a situation like yours, but you took the time to write such a positive and upbeat post about your experience with Dell. That’s amazing.

]]> Comment on Have Things Changed Since the Last Time Your Customer Had A Close Encounter with YOUR business? by Julie http://blog.allenspeaks.com/?p=11#comment-18 Julie Fri, 01 Feb 2008 21:52:14 +0000 http://blog.allenspeaks.com/?p=11#comment-18 April 2007 the president of our company unexpectedly passed away. One month later, his wife decided to sell the building that the business was located in. In June we started making our plan to send all consultants home to work out of their home offices since they do travel most of the time anyway. To this day, most of our clients do not know that we moved. Our clients are very important to us and we value their business. There was only one day that was a little hairy and that was when we were switching the company phones from the old office to my home but no one noticed when that was done. We were always open with our team as things progressed and we felt it was very important to keep them in the loop or you risk loosing valuable employees and could cost the company more money in the long run. April 2007 the president of our company unexpectedly passed away. One month later, his wife decided to sell the building that the business was located in. In June we started making our plan to send all consultants home to work out of their home offices since they do travel most of the time anyway. To this day, most of our clients do not know that we moved. Our clients are very important to us and we value their business. There was only one day that was a little hairy and that was when we were switching the company phones from the old office to my home but no one noticed when that was done. We were always open with our team as things progressed and we felt it was very important to keep them in the loop or you risk loosing valuable employees and could cost the company more money in the long run.

]]> Comment on Write a comment and be entered to win Starbucks gift card by Sandy Harraid http://blog.allenspeaks.com/?p=15#comment-17 Sandy Harraid Thu, 31 Jan 2008 23:50:10 +0000 http://blog.allenspeaks.com/?p=15#comment-17 I totally agree. We should stay in touch with our customers/clients in GOOD & BAD times, and even when there is nothing going on in our/their world. I work for a large staffing agency & it is a technique of ours to call our clients (big, small, any size) when we come across a candidate / applicant that reminds us of them. I'll call my millwork plant when I come across a carpenter. An applicant with autocad design experience nets about 10 calls to all of my local architects & engineering firms. Strong skills in MS Word, Excel & PowerPoint will generate calls to just about everyone on my client list. It's always fun to lead off the phone call with "I was just thinking of you today, because......." & tell them about what's out there that could possibly increase THEIR business. They usually want to see a resume, then they may schedule an interview, and we all know that will lead to a hire. Just keeping those great clients, big & small, in the back of our minds helps to "treat" them to a pat on the back by calling them NOT to sell anything. I get more comments back via e-mail & voicemail that they appreciate the fact that someone is out there thinking about them! I totally agree. We should stay in touch with our customers/clients in GOOD & BAD times, and even when there is nothing going on in our/their world.

I work for a large staffing agency & it is a technique of ours to call our clients (big, small, any size) when we come across a candidate / applicant that reminds us of them. I’ll call my millwork plant when I come across a carpenter. An applicant with autocad design experience nets about 10 calls to all of my local architects & engineering firms. Strong skills in MS Word, Excel & PowerPoint will generate calls to just about everyone on my client list.

It’s always fun to lead off the phone call with “I was just thinking of you today, because…….” & tell them about what’s out there that could possibly increase THEIR business. They usually want to see a resume, then they may schedule an interview, and we all know that will lead to a hire.

Just keeping those great clients, big & small, in the back of our minds helps to “treat” them to a pat on the back by calling them NOT to sell anything. I get more comments back via e-mail & voicemail that they appreciate the fact that someone is out there thinking about them!

]]> Comment on Filling the Order and Filling the King Cake! by ELEANOR T. DAVIS http://blog.allenspeaks.com/?p=13#comment-16 ELEANOR T. DAVIS Wed, 30 Jan 2008 18:18:34 +0000 http://blog.allenspeaks.com/?p=13#comment-16 <p>I LIKE DOUGH BASKET PRALINE CHEESECAKE- THE TOP IS DIFFERENT & COLOR IS BEAUTIFUL.</p> I LIKE DOUGH BASKET PRALINE CHEESECAKE- THE TOP IS DIFFERENT & COLOR IS BEAUTIFUL.

]]> Comment on Have Things Changed Since the Last Time Your Customer Had A Close Encounter with YOUR business? by Ken http://blog.allenspeaks.com/?p=11#comment-5 Ken Tue, 04 Dec 2007 20:00:26 +0000 http://blog.allenspeaks.com/?p=11#comment-5 <p>We just had a change at our company and the employees were the last to know about it. As a result, we were poorly prepared to handle inquiries from customers. Management needs to consult with front-line staff for input on anticipated customer reaction. This would have helped in our situation.</p> We just had a change at our company and the employees were the last to know about it. As a result, we were poorly prepared to handle inquiries from customers. Management needs to consult with front-line staff for input on anticipated customer reaction. This would have helped in our situation.

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